At FURNITURE IT LLC, customer satisfaction is one of our highest priorities. We are committed to providing quality furniture and dependable customer service. If you are not completely satisfied with your purchase, our return process is designed to be simple, fair, and transparent.

---

Return Eligibility

We accept returns within 30 days from the date your order is delivered.

To qualify for a return, your item must meet the following conditions:

• Unused and in its original condition
• Returned in the original packaging with all accessories, hardware, manuals, and included components
• Accompanied by valid proof of purchase

If an incorrect item was ordered due to customer error or a change of mind, the customer will be responsible for the return shipping costs.

Unfortunately, we cannot accept returns submitted after the 30-day return period.

---

Return Method

All returns must be made by mail.

At this time, FURNITURE IT LLC does not accept in-store returns for online purchases.

---

Return Shipping Label

Eligible returns include a prepaid return shipping label when the return is due to a damaged, defective, or incorrect item.

If the return is the result of a customer ordering the wrong item or changing their mind, return shipping costs may be deducted from the refund amount.

To return your item:

1. Securely pack the item in its original packaging.
2. Attach the return shipping label to the package.
3. Drop the package off at the shipping carrier indicated on the label.

If you need a replacement return label, please contact our customer support team.

---

Restocking Fee

We do not charge any restocking fees.

Eligible returned items are processed without additional handling or restocking charges.

---

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us process your request quickly, please:

• Take clear photographs of the damaged or incorrect item.
• Include your order number.
• Email the information to Support@myfurnitureit.com.

Claims submitted after 7 days or without sufficient supporting evidence may not qualify for a refund, replacement, or store credit.

---

Refund Processing

After we receive and inspect your returned item, refunds are generally processed within 7 business days.

Approved refunds will be issued to the original payment method used during checkout.

Depending on your financial institution, additional processing time may be required before the refund appears on your account.

---

Shipping Information

Processing Time: 0–2 Business Days

Transit Time: 3–5 Business Days

Estimated Delivery Time: 3–7 Business Days

Order Cut-Off Time: 5:00 PM (Eastern Time)

Shipping Cost: Free Shipping

Shipping Area: United States Only

---