At FURNITURE IT LLC, we understand that plans can change after placing an order. We strive to make our cancellation process clear, fair, and efficient while ensuring orders are processed and shipped as quickly as possible.

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Order Cancellation Request

You may request to cancel your order within 12 hours of placing it by contacting our customer support team.

E-Mail: Support@myfurnitureit.com

Phone: (973) 230-7702

Because many orders are processed shortly after they are placed, cancellation requests submitted after the 12-hour cancellation window may not be approved.

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Refund Processing for Canceled Orders

If your cancellation request is approved before your order has been processed or shipped, you will receive a full refund to your original payment method.

Once approved, refunds are generally processed within 7 business days. Depending on your bank or payment provider, additional time may be required before the funds appear in your account.

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Can I Cancel My Order Before It Ships?

Yes. If your order has not yet been processed or shipped, we may be able to cancel it and issue a full refund.

Once an order has entered processing, been prepared for shipment, or has already been shipped, it can no longer be canceled.

If your order is no longer eligible for cancellation, it may still qualify for a return under our Return Policy, provided it meets the applicable return requirements.

If you are unsure about your order status, please contact our customer support team as soon as possible.

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Special Orders

Some furniture items may be special-order, custom-made, or made-to-order based on customer specifications.

Once production, customization, or supplier fulfillment has begun, these orders may no longer be eligible for cancellation, and any applicable deposits or payments may become non-refundable.

Any product-specific cancellation conditions will be communicated before your order is finalized whenever applicable.

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Incorrect Shipping Address

If you entered an incorrect shipping address, please contact us immediately.

Address correction requests are handled based on the current status of your order:

• If your order has not yet shipped, we may be able to update your shipping address.
• If your order has already been shipped, address changes may no longer be possible depending on the shipping carrier.

To avoid delivery delays or additional shipping charges, please notify us as soon as possible.

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